Terms & conditions

Last updated: October 2026.

How we work

Legal company: Pearlfect Care Pharmacy LTD. Registered address: 40B Cambridge Street, Aylesbury, Buckinghamshire, HP20 1RS.

Pearlfect Care Pharmacy refers to our website, including any subdomains and any other website where we provide our services, all services we offer, and any software, programmes, scripts or records related to them.

The following documents form part of these terms: our complaints policy, and the booking and cancellation policies set out below.

Booking and confirmation

When you book one of our services you will receive a booking confirmation and a payment receipt by email. Once payment for your chosen service has been made, you agree to these terms and to our cancellation policy below. Our contract is concluded when payment has been made.

Your details and booking accounts

You are responsible for giving accurate information on the booking form and for keeping any login details safe and confidential. No one at Pearlfect Care Pharmacy has access to your login credentials.

If you believe your account or personal information has been compromised, please tell us straight away by emailing [email protected].

We may suspend or delete accounts that we find inappropriate, offensive or in breach of these terms at any time and without warning.

Website content and copyright

All content on this website is owned or provided by Pearlfect Care Pharmacy or its licensors, and all intellectual property rights are reserved. We check our material carefully, but we cannot always guarantee it is free of every error.

Unless the website says otherwise, you may not copy, download, share, modify, translate or edit its content. Where stated, some material may be downloaded or shared for personal, non-commercial use.

Payment and prices

Our prices are listed on our pricing page. Full payment is required before a service is provided. If a payment fails, we are not obliged to complete the booking or provide the service until full payment is received. A hire fee or deposit may apply to some services, such as ambulatory blood pressure monitoring.

Before you book

Please read the service description carefully before booking to make sure you have chosen the right appointment. The specific service is confirmed at the time of payment.

Your responsibilities

When you book an appointment, you agree to arrive on the agreed date and time and to follow any guidance we give you before your appointment.

Offers and discounts

Promotions, coupons and discounts are at our discretion and subject to the eligibility rules set out at the time of the offer. They are only valid for the services listed and, unless stated otherwise, for a limited time.

Your right to cancel

You have 14 days to cancel a confirmed booking. This right ends 48 hours before your appointment, so it does not apply to bookings made within 48 hours of the appointment. To cancel, email [email protected] with your reason.

If you cancel within this period we will refund your payment, less any admin fee, within 7 working days.

Cancellation policy

You may cancel your booking up to 48 hours before your appointment. A 5% admin fee applies to refunds for cancellations made more than 48 hours before. A 50% admin charge applies to cancellations made within 48 hours of the appointment and to missed appointments. We aim to process refunds within 7 working days.

Rescheduling

You can reschedule your appointment free of charge up to 48 hours before it is due.

Zero tolerance

Our team works hard to be courteous and to put every patient at ease. We understand appointments can be stressful, but abusive, aggressive or violent behaviour towards our staff will not be accepted. If it continues, we may ask you to leave the premises and may call the police.

Service interruptions

We work to keep interruptions to a minimum, but services can be affected by maintenance, system updates, power cuts or other events outside our control. We will let you know as soon as possible. If we cannot offer another date and time that suits you, we will give you a full refund within 7 working days.

Changes to these terms

We may update these terms at any time and will tell you about changes in advance. If you go ahead with a booking, you accept the updated terms.

Disputes

Please raise any disagreement with us first so we can try to resolve it fairly. Our complaints policy explains the process.

Medical emergencies

This website does not provide emergency medical advice. In an emergency, call 999 or go to A&E. Our services do not replace emergency care.